Ability to communicate with high technical knowledge and efficiency.You have set up and run your own Linux servers before. Record of consistently offering superior levels of customer service.Strong writing skills and good telephone etiquette.Understanding of the technical fundamentals of the Internet and server administration, such as: SSH, HTTPS, SSL/TLS, TCP/IP, traceroute, and ping.Fluent in the following: Windows, Mac and Linux operating systems.The ability to make decisions on your own, and consult with team leaders as needed.2 to 3 years of relevant work experience, or combination of education and relevant work experience.Meeting service level agreements and ensuring proper documentation of all issues.Staying on the cusp of the latest and greatest technologies as well as changes in Code42 products and processes.Reviewing manuals, release notes, and patch documentation for possible issue resolution.Utilizing remote secure access technologies to diagnose and resolve customer issues.Recreating, tracking, and verifying software defects reported by customers in the field or under lab conditions.Performing thorough analysis of varied log and system files related to Code42 products.Collaborating with your team on issues and their solutions.Facilitating customer communication, education and retention.Taking ownership of reported customer issues and seeing problems through to resolution.You will also be working to streamline internal processes while dealing with an ever-increasing workload as Code 42's growth explodes. Clear, step-by-step, instructions with tact and discretion. Working as part of a focused team, you will be managing chat, email and phone calls in a high volume environment. We look for authentic people who are inquisitive, enjoy solving complex problems, think creatively and provide diverse insights to help us thrive together. If you crave being a part of a transparent, collaborative, and learning culture where you can drive innovation and grow your career, you belong at Code42. Magazine and a Top Workplace by the Minneapolis Star Tribune, you belong at Code42. If you want to work at a company that creates cutting-edge cyber security technology and has been recognized as a Best Place to Work by Inc. This includes Globee, IT World, Black Unicorn and Stevie Awards, as well as Cyber Defense Magazine InfoSec Awards, Cybersecurity Excellence Awards and an Info Security PG’s Global Excellence Award. We are proud our insider threat solution has been honored with a number of national awards. With our product, security teams easily protect corporate data and reduce insider risk while fostering an open and collaborative culture for employees. Code42 provides protection from Insider Risk by delivering a fast, simple path to data loss detection, investigation and response. In the race for ideas, we never want our customers to compromise the speed of innovation nor the safety of their data.
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